SEC Opens Public Assistance and Complaints Desk

​The SEC opens its Public Assistance and Complaints Desk on the ground floor of the SEC Headquarters in Makati City on July 1.

​The Securities and Exchange Commission (SEC) has established a physical helpdesk that will cater to public inquiries and concerns in a bid to streamline processes and improve the efficiency of its services.

The Commission on July 1 officially opened the Public Assistance and Complaints Desk (PACD) on the ground floor of the SEC Headquarters. This will handle on-site client inquiries, feedback and complaints, facilitating public consultation and providing prompt responses to stakeholders’ concerns, in line with Anti-Red Tape Authority standards.

“The opening of PACD demonstrates the Commission’s commitment to advancing the ease of doing business in the Philippines as we provide the public with greater transparency and access to our services,” SEC Chairperson Francis Lim said.

“Vital in earning the public’s trust and confidence in the SEC is the provision of quality and faster services. As we directly engage with clients through the helpdesk, we hope to encourage more businesses to register with the SEC and tap the capital market for growth,” he added.

The launch of the helpdesk is in compliance with the Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, and its implementing rules and regulations which require government agencies to establish PACDs in their respective offices to provide consultation and advice to their clients.

The PACD shall be operational even during breaktime and special lanes shall be provided for senior citizens, pregnant women, and persons with disabilities.

Aside from the physical helpdesk, the public may still contact the Commission for inquiries through the call center hotline at 02-5322-7696. They may also contact SEC departments and offices directly via email for specific transactions or lodge a request at imessagemo.sec.gov.ph for further concerns.