Hi our valued clients! Our third-party cloud based live chat support service will be having a scheduled system maintenance. To keep growing and continue providing the very best in customer service and live chat, it is necessary from time to time to make routine improvements in system infrastructure. Their engineers will be performing routine maintenance on their servers.
07:00 AM - 11:00 AM UTC / 11:00 PM - 03:00 AM PDT.
Impact: Our live chat support service will be partial or full service disruption.
Best case scenario: Chats could be disconnected momentarily but they can be resumed after a refresh.
Worst case scenario: Users could be disconnected for the duration of the maintenance window. Closed chats won’t reconnect automatically.
We apologize for any inconvenience caused. If you have any concern just email us at firstname.lastname@example.org. Thank you and have a great day.
iTech Solution Team